FixYa: Smartphone reliability

Back in February, FixYa (a product-support web site) published a summary of smartphone reliability issues, summarized by manufacturer. The results should come as no surprise to anyone who has used several different brands:

1. Apple - 3.47
2. Samsung - 1.21
3. Nokia - 0.68
4. Motorola - 0.13

A higher score is better. Score calculated by taking manufacturer problem impressions divided by sample problem impressions (impression ratio), normalizing market share amongst competitors for comparison (sample market share, combined total is 100%), and dividing sample market share by impression ratio. Market share data courtesy of Statcounter.org.