Well, it appears that I'm not the only one who feels this way. This past December (yes, six months ago - sorry for the delay), Linus Tech Tips reported even worse behavior.
As a part of their Gaming PC Secret Shopper 2 series, the found that the Dell phone sales person was heavily pushing them to buy unwanted antivirus software and extended warranties. And even though they refused these items at every step, Dell included them in the order and billed them for it.
If you thought my rant was just one person with a bad experience, you may want to think again. Watch the video for Linus's rant, which is even cooler than mine:
And this wasn't the first time Dell tried to scam the LTT secret shopper. In October, 2019, their first secret shopper also showed Dell to be pretty bad.
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